Shipping policy

Shipping Policy

Thank you for shopping with Natlandus Beauty. We are committed to processing and delivering your beauty, skincare, and fragrance products as safely and efficiently as possible.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Orders placed after business hours will begin processing on the following business day.

During holidays, sales, new product launches, or periods of unusually high demand, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Destinations

Natlandus Beauty currently ships to eligible addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, freight-forwarding locations, or international destinations unless an available shipping option is displayed during checkout.

Certain products, including alcohol-based fragrances, may be subject to carrier and air-transport restrictions. These products may only qualify for ground shipping and may take longer to arrive.

Shipping Rates

Free standard shipping is available on qualifying U.S. orders of $75 or more after discounts and before taxes.

For orders below the free-shipping threshold, the applicable shipping charge will be calculated and displayed during checkout. Shipping costs depend on the destination, selected service, package weight, and product type.

Any shipping promotion applies only during the advertised period and may be subject to additional terms.

Estimated Delivery Times

After processing, estimated delivery times are:

  • Standard shipping: approximately 3–7 business days

  • Expedited shipping: based on the option displayed at checkout

  • Fragrances and restricted products: delivery times may vary because ground transportation may be required

Delivery estimates begin when the carrier accepts the package, not when the order is placed. These timeframes are estimates and are not guaranteed. Weather, carrier disruptions, holidays, incorrect addresses, and other circumstances outside our control may cause delays.

Order Tracking

When your order ships, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active after the shipping label is created.

If tracking shows no movement for several business days, please contact us through the contact page on the Natlandus Beauty website.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing an order.

If you notice an error, contact us immediately. We will try to update the address before shipment, but changes cannot be guaranteed after an order has entered processing or been handed to the carrier.

Natlandus Beauty is not responsible for packages that are delayed, returned, lost, or delivered incorrectly due to an incomplete or inaccurate address supplied by the customer. Additional shipping charges may apply if an order must be shipped again.

Order Changes and Cancellations

We begin processing orders as quickly as possible. Cancellation or modification requests must be submitted promptly and are not guaranteed.

Once an order has shipped, it cannot be canceled or redirected by Natlandus Beauty. If eligible, you may request a return after delivery in accordance with our Return and Refund Policy.

Split Shipments

An order containing multiple products may arrive in more than one package. If your order is divided into separate shipments, you may receive multiple tracking numbers. You will not be charged additional shipping fees solely because we split the shipment.

Lost, Stolen, or Missing Packages

If tracking shows that a package is still in transit beyond the estimated delivery period, please contact us so we can assist you with the next appropriate step.

If tracking shows “Delivered” but you cannot locate the package:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location, mailbox, entrance, and any secure parcel area.

  3. Ask household members, neighbors, building management, or reception staff.

  4. Allow up to 48 hours, as some carriers mark packages delivered shortly before final delivery.

  5. Contact the shipping carrier using your tracking number.

Natlandus Beauty is not responsible for theft or loss after a carrier confirms successful delivery to the address provided at checkout. However, we will provide reasonable assistance with available carrier information or a claim when appropriate.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery. If the package or product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Include:

  • Your order number

  • A clear description of the issue

  • Photographs of the product

  • Photographs of the shipping box and label

  • Photographs of any visible damage

Please keep all packaging materials until the issue has been reviewed. We will evaluate the information and provide the appropriate resolution according to our Return and Refund Policy.

Returned-to-Sender Packages

Packages may be returned to us because of an incorrect address, refused delivery, failed delivery attempts, an unclaimed shipment, or another carrier-related reason.

If a package is returned to Natlandus Beauty, we will contact you when it is received. Original shipping fees are non-refundable, and additional shipping charges may be required to resend the order.

Delivery Delays

Natlandus Beauty is not responsible for delays caused by shipping carriers, severe weather, natural disasters, transportation restrictions, holidays, labor disruptions, government actions, or other events beyond our reasonable control.

We appreciate your patience and will assist with available tracking information whenever possible.

Contact Us

If you have questions about shipping or an existing order, please contact Natlandus Beauty through our website contact page:

https://natlandus-beauty.myshopify.com/pages/contact

Please include your full name and order number so we can assist you efficiently.

Last updated: August 28, 2026